Email us at support@bloco.co.uk and we will come back to you. Include your name, the email address you booked with, and the event name or booking reference so we can find your order.
The booking fee is never refundable, even if the event is cancelled. Tickets are non-refundable unless the event page or the organiser's terms say otherwise, or the event is cancelled or rescheduled.
Refunds are decided by the Organiser of the event, under the policy above and the refund policy shown on the event page at the time you booked. Contact the Organiser first where you can; where their contact details are not available to you, or they have not come back to you, email us at support@bloco.co.uk and we will put you in touch. Once an Organiser approves a refund, BLOCO processes the ticket face value within 30 days.