I can't log in to my account
Check your email address, reset your password, or use the social login you signed up with.
Can't get in? Let's fix that. Work through these steps and you should be back in within a minute.
Step 1 - Check you're using the right email
The most common reason people can’t log in is using a different email address from the one they signed up with. If you have multiple email addresses, try each one. You can also check your inbox for any past BLOCO booking confirmation emails to confirm which address you used.
Step 2 - Reset your password
- 1Go to bloco.co.uk or open the BLOCO app.
- 2Tap Log In, then Forgot Password.
- 3Enter your email address and we'll send you a reset link.
- 4Check your inbox (and spam folder) for the reset email.
- 5Click the link, set a new password, and log back in.
Password reset links expire after 30 minutes. If yours has expired, just request a new one.
Step 3 - Check if you signed up with social login
If you originally created your account using Apple, Google, or Facebook, you won't have a BLOCO password. Go back to the login screen and use the same social login button you used when you signed up.
Step 4 - Account not recognised?
If the system says it doesn't recognise your email address at all, you may have signed up with a different email address. Try the other email addresses you use.
Still can't get in?
Raise a concern through the platform from the login page - look for the Help or Contact link. Include the email address you think you used and we’ll look into it for you.