How do I delete my BLOCO account?
Delete from Account Settings; it’s permanent and processed within 30 days, though some data is retained by law.
You can delete your BLOCO account at any time. Here's what's involved and how to do it.
Before you delete
- Any upcoming tickets in your account will no longer be accessible through BLOCO after deletion. Make sure you've saved or downloaded any tickets you still need before requesting deletion.
- Your booking history will be removed from your account view.
- If you have any active transfers or pending refunds, these should be resolved before deleting.
Deleting your account is permanent. Once it's done, you won't be able to recover your booking history or account data.
How to delete your account
- 1Log in to your BLOCO account.
- 2Go to Account Settings.
- 3Scroll to the bottom and select Delete Account.
- 4You'll be asked to confirm - read the summary of what will be removed.
- 5Confirm deletion. You'll receive an email acknowledging your request.
Account deletion is processed within 30 days in line with our Privacy Policy and UK GDPR obligations.
What data is retained after deletion?
Even after your account is deleted, some data is retained for legal and financial reasons - for example, records of transactions are kept for 6 years as required by HMRC and financial regulations. This data is held securely and is not used for any marketing or operational purpose. See our Privacy Policy at bloco.co.uk/privacy for full details.
Changed your mind?
If you've requested deletion but change your mind, raise a concern through the platform as soon as possible. If your account hasn't been fully deleted yet, we may be able to cancel the request.