I haven't received my booking confirmation email
Check spam, confirm the right email, verify the booking went through, then resend.
Don't panic - this happens occasionally and it's almost always a quick fix.
Step 1 - Check your spam or junk folder
This is the most common reason. Email providers sometimes flag booking confirmation emails as spam. Search your inbox for 'BLOCO' and check every folder including Promotions, Updates, and Junk.
Step 2 - Check you used the right email address
It's easy to accidentally book with an old email address or make a typo. If you have a BLOCO account, log in and check which email is registered. Your confirmation will have gone to that address.
Step 3 - Check your booking actually went through
Log in to your BLOCO account and go to 'My Tickets'. If your booking is showing there, the payment went through - your tickets just need resending. If there's no booking, the payment may not have completed.
If you're not sure whether your card was charged, check your bank statement before buying again. If you were charged, your booking exists even if the email didn't arrive.
Step 4 - Resend your confirmation
- 1Log in to your BLOCO account.
- 2Go to 'My Tickets'.
- 3Find the relevant booking and tap 'Resend Confirmation'.
Still nothing? Our AI assistant in the help centre can resend it for you instantly - just ask it for a ticket resend and give it your booking reference.
Still stuck?
If none of the above works, drop us a message at support@bloco.co.uk. Include your full name, the email address you used to book, and the event name, and we’ll get it sorted.