Refund policies, cancelled events, and the booking fee.
Can I get a refund on my ticket?
The booking fee is never refundable, even if the event is cancelled. Tickets are non-refundable unless the event page or the organiser's terms say otherwise, or the event is cancelled or rescheduled.
Why is the booking fee non-refundable?
The fee pays for services already delivered at the point of purchase, so it cannot be reversed.
The event has been cancelled - what happens to my ticket?
You're entitled to a refund of the ticket face value once the organiser authorises it; the booking fee is never refundable.
How do I contact the event organiser?
Find the organiser on the event page, your confirmation email, or their social media for anything about the event itself.
How long does a refund take to appear?
Once approved, BLOCO processes within 30 days; card refunds then take 5-10 business days to show.